Frequently Asked Questions

Everything you need to know about your K-Beauty journey.

How do I know which products are right for my skin type?

We recommend starting with our Skin Quiz or exploring our 'Best of K-Beauty' curators' picks. Each product page also features a detailed breakdown of suitable skin types and concerns.

When will my order ship?

Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email. Standard shipping within the U.S. usually takes 3-7 business days.

What is your return policy?

We want you to love your glow. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a refund to your original payment method.

Are your products authentic?

Absolutely. We work directly with brands in Korea to ensure every product sold on Soko Glam is 100% authentic and fresh.

Do you ship internationally?

Yes, we currently ship to a variety of countries including Canada, the UK, and Australia. International shipping rates and delivery times vary by location and are calculated at checkout.

What should I do if I have an allergic reaction?

Discontinue use immediately and consult with a professional. We recommend patch testing all new products on a small area of skin before full application.