Returns & Exchanges
At Soko Glam, we want you to love your skincare journey, which is why we offer a 30-day return policy for products that don't quite meet your skin's needs. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange for a store credit or refund.
Check Eligibility
Ensure your item is in its original packaging and was purchased within the last 30 days; please note that certain promotional items may be final sale.
Submit a Request
Visit our online Returns Portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Securely pack the products in their original box or a similar mailer, attach the provided prepaid shipping label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or issue store credit within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing